Who we are
Our website address is: https://moima.eu.
Right of Withdrawal
The customer has the right of withdrawal within 14 days of receipt of the goods by sending a written notice, i.e., a letter by mail or per e-mail (info@moima.eu).
Warranty and Liability
MOIMA GmbH guarantees that the food products delivered comply with the applicable food law regulations and are free of defects in quality and composition at the time of delivery. We undertake to produce and store the food products under strict hygiene conditions to ensure that they are safe and healthy.
If, nevertheless, a product, material or processing defect is present, we will immediately replace the affected food product or refund the purchase price. Please inform us as soon as possible in this case and send us the affected product for inspection.
This warranty does not apply to defects caused by improper storage or handling of the food products by the customer. We also do not accept liability for damages caused by the consumption of our food products unless
POINTS TO REMEMBER
• Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
• Product should be unused and in the original condition.
• MOIMA GmbH reserves the right to do a thorough quality check of the product before issuing a refund.
Data Protection Policy
Processing of personal data MOIMA GmbH takes the protection of your personal data seriously. We collect, process, and use your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
Personal data is any information that refers to an identified or identifiable natural person, such as your name, address, email address, phone number, or payment information. We collect personal data that you provide to us when registering on our website, ordering products, or contacting our customer service.
We use your personal data to process your orders, deliver products, and provide customer support. In addition, we may use your personal data for marketing purposes, such as sending newsletters or promotions, if you have expressly given us your consent.
We do not share your personal data with third parties, except with service providers who process data on our behalf, such as payment processors or delivery companies. These service providers are contractually obligated to protect your personal data and to use it only for the purposes we have commissioned them for.
You have the right to access, correct, and delete your personal data, as well as to restrict its processing and to receive a copy of your data in a structured, machine-readable format. You also have the right to revoke your consent to the processing of your personal data for marketing purposes at any time, without affecting the legality of the processing based on your consent prior to its revocation.
If you have any questions or concerns regarding the processing of your personal data, you can contact us at any time at info@moima.eu.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.